1) I am planning to fax my Scantron answer sheet to you. How does this work?
Look below: the answer to this question follows FAQ #12.
2) How long is a course supposed to take me?
On January 1, 2007, the American Nurses Credentialing Center’s (ANCC) Commission on Accreditation
changed from a 50-minute contact hour to a 60-minute contact hour. This means that nurses should
spend 60 minutes in study for each contact hour of credit earned. In order to earn 30 contact hours of
continuing education credit, you would spend 30 clock hours reading the material, answering the
questions, filling in the Scantron answer sheet, and completing the evaluation, instead of the 25 hours
you’d have spent under the old rule.
3) Do you send a receipt?
We’ll be happy to send a receipt if you request it.
4) What happens if I lose my Scantron answer sheet?
Because the Scantron answer sheet is ‘live’ and can so easily be given away to someone who has not
paid for the course, we are reluctant to replace a Scantron answer sheet — please put it in a safe place. If
you cannot locate the Scantron sheet, you will have to call us.
5) Can I give or sell my home study course to a coworker?
Yes, with only one exception. If you give or sell the entire course (book and unused quiz), it is very
important that we know the name of the person who ordered the course and the name and license number
of the individual to whom the course has been transferred. Please call us with this information before
sending us the answer sheet. When an answer sheet comes in, if the name on the answer sheet is not in
our computer, we do not send out a certificate. Our search for the original owner will delay considerably
the sending of the certificate.
The exception: Courses received through one of our free offers may not be used by anyone else.
6) If I already own the textbook used in the course, may I order just the quiz?
YYou may order a ‘quiz-only’ packet if you already have the textbook and have not already used it for
credit. The person who orders a quiz-only packet receives every service enjoyed by persons ordering the
complete course, except that he or she doesn’t receive the textbook. Quiz-only packets are generally
available up to five years from the publication date of the book.
7) When I mail my Scantron answer sheet, what date is placed on my certificate?
The date that your answer sheet arrives in our office. We do not use the postmark date unless you write
a note on the outside of the envelope telling us that you’d like us to use that date. In addition, you’ll have
to write the postmark date on the outside of the envelope in your own hand because by the time the
envelope reaches us, the post office marking is often illegible.
Minnesota nurses: Your board will not accept the postmark as your completion date. The board requires
you to have actually passed the test before the date is assigned.
8) I’m planning to return my answer sheet to you overnight. What’s the best way to do this?
Whether you use Post Office Express Mail, UPS Next Day Air, or FedEx Overnight, always send an
overnight delivery to our street address rather than to the post office box. With our street address on the
package, the carrier will deliver it to our office as soon as it arrives in Sacramento. Our street address is
3246A Ramos Circle, Sacramento, California 95827.
Please be aware that the Post Office does not always deliver Express Mail within 24 hours. Check with
your local post office for delivery and time requirements.
9) The expiration date on my quiz packet has now passed. Do you ever accept courses after this
Actually, we do. If you are a few months beyond the expiration date, go ahead and send it in. If you
have a question as to whether we will accept it, you can always give us a call.
10) I have just completed several courses. May I mail all the answer sheets in the same envelope??
Please do, as this will save you postage.
11) Can I take the same course twice?
Please do not order the exact same course twice. Your board will not allow credit for a course you have
already taken. However, if the textbook is in a new edition, the board considers this a new course and you will get credit for it.
12) Will you return my corrected answer sheet to me?
We return your corrected answer sheet to you. We also send a list of page references so that you can
find the correct answers in the book. The way to find the ones you missed is to locate the pinkish-purplish
mark at the outer edge of the answer sheet. When there is no mark, your answer is correct. (Sometimes
the correcting machine makes a mistake; this is most often when the machine can’t read the answer
because the pencil used was other than a #2 pencil, the answer fell in a deep fold of the paper, or ink was
used.) You are the only one who knows your actual score; we keep only a pass/fail record in our
You'd like to fax your Scantron answer sheet?
You may fax your Scantron answer sheet to us at 1 (916) 856-5066. (The fax machine works 24 hours a
day, seven days a week.) The date the fax arrives in our office is the date that goes on the certificate. Your
certificate will be mailed back (and faxed, if you request) the following morning (Monday through
Friday). For this next-day service, there is no charge.
Once you have faxed to us, do not mail your original Scantron. The fax is your original in this case.
Important note: Please keep your fax machine’s confirmation of the transmittal until you have
received your certificate — especially if you fax on the last day of your renewal cycle.