The Case Manager's Handbook, Sixth Edition

Author: Catherine M. Mullahy, BS, RN, CRRN, CCM
Publisher: Jones & Bartlett Learning
Date Published: 2016
Pages: 715
Cover Type: Hard Cover
Expiration Date: 12/31/2020

This program is pre-approved by the Commission for Case Manager Certification (CCMC) to provide continuing education credit to Certified Case Managers (CCMs).

CCRNs: This course is eligible for new synergy model Category C.

Written by Catherine M. Mullahy, The Case Manager’s Handbook, Sixth Edition is an indispensable guide for case managers. Presented in an accessible and conversational style, this practical resource helps case managers learn the fundamentals, study for the Certified Case Manager (CCM) exam, and advance their careers after the exam. Completely updated and enhanced with information on the latest developments, it reflects the rapidly changing healthcare landscape, including the significant effects of the Affordable Care Act.

Six New Chapters Added

  • Pediatric Case Management
  • Workers’ Compensation Case Management Overview
  • New Characteristics of Today’s Healthcare Systems
  • The Case Manager’s Role in the Era of Value-Based Health Care
  • New Case Management and Healthcare Provider Approaches for Managing the High-Risk, High-Cost Patient
  • Transformative Healthcare Approaches for the Millennial Generation 

Note: This course is designed for Certified Case Managers and those wishing to take the CCM exam. Anyone may take it, although those with no prior case management experience may find it challenging.

The Case Manager's Handbook consists of two sections, each worth 25 contact hours (total of 50 contact hours once you’ve completed both sections).

Table of Contents:

Part I Introduction: Biography of a Case Manager 

1  The Case Manager as Catalyst, Problem Solver, Educator 
2  The Case Manager’s Universe 

Part II: Case Management Process: The Microsystem Level

3  The Case Management Work Format and Process
4  Communications And Patient Engagement 

Part III Practice Settings And Models of Care 

5  Hospital Case Management: Changing Roles and Transitions of Care
6  ACOs, PCMHs, And State Health Exchanges 
7  Independent Case Management 
8  Home Care Case Management, Long-Term Care and Health Care Reform 
9  Pediatric Case Management 
10  Workers’ Compensation Case Management 

Part IV The Case Management Professional

11  Legal Responsibilities Of The Case Management Professional 
12  Ethical Responsibilities Of The Case Management Professional
13  Evidence-Based Practice For Case Managers: Data-Driven Decision Making 
14  Case Manager Credentialing and Organizational Accreditation 

Part V Reimbursement 

15  Reimbursement Resources And Challenges 
16  Healthcare Reimbursement: Private-Sector or Employer-Sector Funding 
17  Healthcare Reimbursement: Public Sector 
18  Working Effectively With Claims Departments: Case Managers In Consulting Roles 

Part VI Leadership And Management: Macrosystems 

19  Outcomes Management With Analysis Of Financial And Quality Assurance Reporting 
20  New Strategies for Leading A Case Management Department: Today and Into the Future 
21  Predictive Modeling And Case Stratification

Part VII Focus On Current Challenges And Emerging Trends 

22  New Characteristics of Today’s Healthcare Systems
23  The Case Manager’s Role in the Era of Value-Based Healthcare
24  New Case Management and Healthcare Provider Approaches for Managing the High Risk, High Cost Patient
25  The Aging Population, Medical Advancements, And New Case Management Considerations 
26  Dying In America 
27  Medication Management: A Case Management Call to Action 
28  Pain Management 
29  Our Nation’s Multiculturalism And Challenges To Case Managers 
30  Health Literacy And Adherence Issues 
31  Obesity: The New Epidemic 
32  Behavioral Health with Primary Care: An Integrated Model of Care 
33  Healthcare Technology And Trends: Implications For Case Managers 
34  Transformative Healthcare Approaches for the Millennial Generation
35  The Affordable Care Act Of 2010: Implications For Case Managers

NameDeliveryCourse CodeHoursPrice 
Book and Both QuizzesShippedCASE16AB50.0$136.00
Book and Section A quizShippedCASE16A25.0$129.00
Book and Section B quizShippedCASE16B25.0$129.00
Sections A and B quizzesShippedCASE16AB QZ50.0$44.00
Section A quizShippedCASE16A QZ25.0$29.00
Section B quizShippedCASE16B QZ25.0$29.00
Book (publishers price)ShippedCASE16 BK0.0$100.00
Both Sections A and B online quizzes onlyOnlineCASE16AB qz50.0$44.00
Section A online quiz onlyOnlineCASE16A QZ25.0$29.00
Section B online quiz onlyOnlineCASE16B QZ25.0$29.00
Name / Course CodePrice / DeliveryHours 
Book and Both Quizzes
Book and Section A quiz
Book and Section B quiz
Sections A and B quizzes
Section A quiz
Section B quiz
Book (publishers price)
Both Sections A and B online quizzes only
(CASE16AB qz)
Section A online quiz only
Section B online quiz only