A Leadership Journey in Health Care: Virginia Mason's Story

Author: Charles Kenny
Publisher: CRC Press
Date Published: 2015
Pages: 157
Cover Type: Hard Cover
Expiration Date: 12/31/2020

This program is pre-approved by the Commission for Case Manager Certification (CCMC) to provide continuing education credit to Certified Case Managers (CCMs).

CCRNs: This course is eligible for new synergy model Category C.

Since adapting the principles of the Toyota Production System to health care in 2002, Virginia Mason Health System has made enormous leaps forward in quality, safety, patient experience of care, and affordability. It has achieved world-class levels of patient satisfaction and has been honored as one of the safest hospitals in the country.

A Leadership Journey in Health Care: Virginia Mason’s Story supplies an inside look at process improvement from the world leader in applying Lean methods to health care. It presents key lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey.

Describing why it’s critical for leadership to be actively involved in any process improvement initiative, the book illustrates exactly what leadership looks like at all levels within Virginia Mason. It also discusses a game-changing initiative concerning respect for people.

After reading this book, you will better understand the active leadership style that has propelled Virginia Mason’s success. By following the best practices and lessons learned, you will be better prepared to help your organization achieve streamlined and standardized work, sustained improvements, and increased patient satisfaction.

Comments from Pilot Study Nurses:

  • “This is the best…. most succinct… most relevant textbook I have ever read on leadership. My dream job would be to work at Virginia Mason after reading this textbook!”
  • “Our facility implemented ‘lean rounds’ over 2 years ago. This book gave me more depth/insight on the process.”
  • “I am so impressed with this book on leadership that I will be studying this book in great detail and implementing some parts in my leadership role! My personal objectives were exceeded and I will research this book more, absolutely loved it.”
  • “Extremely good leadership course. It is imperative that nurses become leaders and I would highly recommend book and course."