Search the catalog

This edition contains the core body of knowledge for case management practice as delineated by the Case Management Society of America (CMSA)— the largest professional organization of case managers—as well as reflecting the changes taking place in today’s models and programs. Chapters are written in an outline format.

Contains essential information about:
• U.S. and international case management practices • The roles and functions of case managers as they relate to various care settings, specialty practices, and patient populations • Tools and protocols for better case management • Legal, ethical, and safe case management practice • Case management model design • Evaluating the performance and productivity of case managers • Evaluating the effectiveness (or ROI) of case management programs and models.